How can you spot a good estate agent from a bad one? For a start, you should look for the letters that come after an agent's name. While there are no mandatory requirements for estate agents to be qualified - or even go through any formal training - there are voluntary exams run by industry body that some agents choose to take to validate their knowledge and experience.

Buyers, sellers, tenants and landlords in the capital looking for a professional agent now have an extra reason to choose Liana Loporto at North West London estate agents London Residential. 

Liana has recently passed her National Federation of Property Professionals QCF Level 3 Technical Award in the sale of residential property, and is now qualified to use the letters MNAEA after her name, becoming a full member of the National Association of Estate Agents in the process.

It takes time, effort and confidence to gain the qualification, with only the most competent agents putting themselves through the rigorous exam. It's a process that immediately shows up any gaps in knowledge and deficiencies - only the best pass. The MNAEA letters are an outward sign to the general public when making decisions about which agency to use, signalling the quality of an estate agent who has successfully made the grade.